Contact Us

We aim to provide the largest range of premium quality Aquarium products, along with providing helpful support and education to all Aquarium hobbyists. 

COVID-19 UPDATE: Our team are working hard to dispatch orders as quickly as possible, within our shipment timeframe, but deliveries are being delayed by some of our providers due to COVID-19. and it may take up to 60 business days to ship some dry goods and livestock (fish & coral).

Our delivery providers are experiencing an unusually high volume during this time and are also due to extra measures taken at Quarantine, Customs and minor delays experienced by shipping providers. 

For confirmed orders, please wait until you receive your Shipment notification email, which will contain your tracking number; signifying that your order is on its way.

As per our terms and conditions which are accepted on checkout, our  shipment timeframe is 60 business days. Whilst we endeavour to reply back to your order follow up emails,  there may be delays in responding to you during this busy period, so we kindly ask that you wait until you receive your shipment notification email. We will send any order correspondence via your My Account inbox.

We appreciate your patience and understanding at this time. 

Mail & Returns Address

Phone Support

Sydney Customer Service (Limited hours during COVID Lockdown)

Phone:  02 8746 0115

Hours of Operation: Monday - Friday (10AM - 12PM AEDT), excluding Public Holidays.

Online Enquiries

For online order enquiries including whether we deliver to your postcode, returns, exchanges, warranties and technical issues, please contacting our Customer Service Team by filling out the online form below. We aim to answer your email within 24-48 hours. 

Confirmed Order Follow-ups

As per our Terms and Conditions which are accepted on checkout and payment, our  shipment timeframe is 60 business days. Whilst we endeavour to reply back to your order follow-up queries via email or My Account,  there may be delays in responding to you, so we kindly ask that you wait until you receive your shipment notification email. We will send any order correspondence via your My Account inbox, email or contact you via phone.